What is the transformation project?
Colchester Borough Council, Essex County Council and Colchester Community Voluntary Services have received funding from the Department for Communities and Local Government to transform the Colchester Library and Community Hub and the way we work together. The transformation is split into three key phases.
Three Key Phases
Phase 1 includes a redesign of the ground floor at the Colchester Library and Community Hub as well as more referrals and support for customers there. Staff training and knowledge building will also take place.
Phase 2 involves supporting local residents to get online and looking at other local areas where we might have partner 'spoke' locations. Details of the support available to help residents get online is available here.
Phase 3 focuses on technology and information sharing to make digital access easier for our customers and residents.
The new Community Hub
Whether you'll looking to enjoy books and other resources with your children in the Children's Library or find information and ask advice to the Council and other services on offer, you'll get a warm welcome.
Over 300 staff and customer comments and a winning design from Colchester Institute student, Fiona Morris have been brought to life with the help of DCLG and local charity Colchester Catalyst funding.
Easy-to-use iPads and other technology, soft seating and better signage are all now available. The new sensory corner offers interactive lighting, tactile walls and online tools for children with sensory needs or autism and adults with dementia.
Here are just a few of the new features; easy-to-use iPads, soft seating and colourful furniture.
This Week's Update
New digital service access points
Colchester residents can benefit from the increase of access to online services, interact online with Colchester Council, as well as other partner organisation including Essex County Council and Essex Police.
Our first new digital service access points was launched at the Langham Community Shop, on Friday 27 January 2017, funded through the local Councillor's locality budget and with assistance from the local zone team. Residents from Langham now have easy local access to a range of partner services, including applying for Housing, accessing Benefits and Council Tax services, reporting a missed bin, and applying for a Blue Badge without the need to meet face-to-face with an advisor.
The digital access points have also featured a dedicated Police button providing users with access to a range of information, advice and other services such as; report a non-emergency crime, including fly-tipping, or lost and found items, as well as to get advice, find out about their community police team and even join the police. You can find this button at the Colchester Library and Community Hub and at Langham Community Shop.
To find out more about the Transformation Project follow us on Instagram Colchester Library and Community Hub on Instagram, @YourColchester, @EssexLibraries and @Essex_CC on Twitter and EnjoyColchester on Facebook.