What is the transformation project?
Colchester Borough Council, Essex County Council and Colchester Community Voluntary Services have received funding from the Department for Communities and Local Government to transform the Colchester Library and Community Hub and the way we work together. The transformation is split into three key phases.
Three Key Phases
Phase 1 includes a redesign of the ground floor at the Colchester Library and Community Hub as well as more referrals and support for customers there. Staff training and knowledge building will also take place.
Phase 2 involves supporting local residents to get online and looking at other local areas where we might have partner 'spoke' locations. Details of the support available to help residents get online is available here.
Phase 3 focuses on technology and information sharing to make digital access easier for our customers and residents.
The new Community Hub
Whether you'll looking to enjoy books and other resources with your children in the Children's Library or find information and ask advice to the Council and other services on offer, you'll get a warm welcome.
Over 300 staff and customer comments and a winning design from Colchester Institute student, Fiona Morris have been brought to life with the help of DCLG and local charity Colchester Catalyst funding.
Easy-to-use iPads and other technology, soft seating and better signage are all now available. The new sensory corner offers interactive lighting, tactile walls and online tools for children with sensory needs or autism and adults with dementia.
Here are just a few of the new features; easy-to-use iPads, soft seating and colourful furniture.
This Week's Update
Continuing with the improvements; we have been working on:
Partnership workshops: We ran partners' workshops around two themes which are 'spoke development' and 'ICT and technology'. We now have some clear work themes that have been identified and we have working groups starting
late September with relevant partner staff to take this forwards.
Customer check in screen: We have launched a 'check in' screen which helps to direct customers around the Library and Community Hub and guides them with their journey. In the first week of launching this, 388 visitors to the library recorded why they had come to visit.
Customer feedback survey: We ran a customer feedback survey in early August, and spoke to 132 visitors to the Library and Community Hub. We asked them to rate before and after the redesign on a number of areas. On average, people rated a 0.8 increase in satisfaction against all the areas between before and after the redesign work. The survey shows us that we have achieved the customer experience in the Library and Community Hub that we were hoping for.
Sensory corner usage: Further to securing funding from Colchester Catalyst and installing the sensory corner, we are now recruiting a volunteer through the library to manage the use of the sensory corner and run drop in activity sessions, to encourage use of the corner and ensure that the equipment is looked after well.
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