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Council Tax Frequently Asked Questions and Contact Us

1. Can I change my Council Tax payment date and frequency (monthly, fortnightly or weekly)?

2. How can I pay?

3. I pay by Direct Debit and need to amend my Direct Debit. How do I do this?

4. Am I entitled to a discount or exemption?

5. Am I entitled to Council Tax Support (benefit)?

6. What can I do if I cannot pay?

7. I am moving house. What do I do?

8. I am an owner/agent and have tenants moving into/out of a property?

9. What Council Tax band is my property in?

10. Can I query my Council Tax band?

11. How do I add another person to my Council Tax bill?

12. I have recently got married and/or changed my name. What do I need to do?

13. Do I have to pay for an empty property?

14. Why do I pay Council Tax?

15. Why have I received a reminder, final reminder or summons?

16. Someone living in my property is disabled, can I get a Council Tax reduction?

17. Do I need to pay Council Tax if my property is undergoing, or in need of major structural repairs or alterations?

 


 

1. Can I change my Council Tax payment date and frequency (monthly, fortnightly or weekly)?

Yes, please complete the change in payment date and frequency form.

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2. How can I pay?

You can pay by:

Find out more about ways to pay.

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3. I pay by Direct Debit and need to amend my Direct Debit. How do I do this?

Please follow the link below:

Amend Direct Debit

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4. Am I entitled to a discount or exemption?

View information and apply for discounts/exemptions.

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5. Am I entitled to Council Tax Support (benefit)?

If you are on a low income you could be eligible for help towards your Council Tax cost through Local Council Tax Support (LCTS).

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6. What can I do if I cannot pay?

If your Council Tax is not paid, the Council will take legal action against you. This could end up costing you a lot more money

You might be entitled to a reduced bill, help with your payments or we might be able to come to a payment arrangement with you.

Our Help and Support section has more information about what happens if you can not pay and need some help or support.

Get help and advice on managing your money and taking control of your finances.

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7. I am moving house. What do I do?

If you are moving to, moving within or moving out of Colchester Borough, please complete the change of address form.

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8. I am an owner/agent and have tenants moving into/out of a property?

If you are a landlord and wish to notify us, please complete the landlord tenant(s) moving form.

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9. What Council Tax band is my property in?

Check the band of your property.

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10. Can I query my Council Tax band?

9.The Valuation Office Agency (VOA) gives the government the valuations and property advice needed to support taxation & benefits. You can appeal your property banding by contacting the VOA. This is a free service and further information can be found on the link below:

Ask the VOA to check it for you

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11. How do I add another person to my Council Tax bill?

You can email council.tax@colchester.gov.uk

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12. I have recently got married and/or changed my name. What do I need to do?

Please email us at council.tax@colchester.gov.uk. Please attach a copy of your marriage certificate or deed poll as evidence of this.

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13. Do I have to pay for an empty property?

Yes - there is no exemption or discount available for unoccupied properties and they are subject to 100% charge.

If your property has been empty and unfurnished for 2 years or more an additional premium will be applied which means you will have to pay 150% of the Council Tax charge.

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14. Why do I pay Council Tax?

Council Tax is a domestic property tax collected by local councils.  It helps to pay for local services such as schools, rubbish collection, roads and street lighting.

Read more about how your Council Tax is worked out.

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15. Why have I received a reminder, final reminder or summons?

If you don't pay a Council Tax instalment by the date it's due, you'll get a Reminder notice giving you seven days to bring your account up to date.

If you pay the instalment in full within seven days and make all the other payments on time, you won't hear anything further.

If you ignore the Reminder, we will send you a Final Notice. You will lose your right to pay by the instalment method and full payment will then be due within 7 days.

If payment is not made following the receipt of this Final Notice, a Court Summons and Liability Order Hearing will follow.

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16. Someone living in my property is disabled, can I get a Council Tax reduction?

You may qualify for disability reduction.

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17. Do I need to pay Council Tax if my property is undergoing, or in need of major structural repairs or alterations?

Yes - there is no exemption or discount available for properties undergoing or in need of major structural repairs/alterations.

If your property has been empty and unfurnished for 2 years or more an additional premium will be applied which means you will have to pay 150% of the Council Tax charge.

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Contact Council Tax